Refund policy
The Lariday Happiness Guarantee
We’ve spent over two years perfecting the taste and texture of our plant-based protein candy. We want you to love Lariday as much as we do. If you try Lariday for the first time and don’t love it, we will offer a one-time refund on your order—no need to ship the product back to us.
Note: Our "Happiness Guarantee" is limited to one refund per household/account to ensure we can continue to provide this service to all our new customers.
Damages & Shipping Issues
While our plant-based formula is heat-stable, we know things can happen during transit.
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Melted or Damaged Goods: If your order arrives melted, compromised, or incorrect, we will process a replacement or full refund at no cost to you.
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How to Claim: Please email a photo of the damaged/incorrect product and your order number to support@lariday.com within 48 hours of delivery.
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Resolution Speed: Our team will review your proof of damage within 48 hours, and your replacement shipment or refund will be processed within an additional 48 hours.
Refund Window
You have 30 days from the date you receive your Lariday order to initiate a refund or replacement claim. After 30 days, we are unable to offer a refund or exchange.
Returns & Safety
Because Lariday is a food product, we cannot accept physical returns of opened or unopened bags for health and safety reasons. If there is an issue with your order, please reach out to our team at the email below instead of attempting to mail the product back to us.
How to Start a Claim
Simply contact us at support@lariday.com with your order number and the reason for your request. Our team will review your claim and get back to you within 2-3 business days.
"As a founder who spent years looking for a protein snack that didn't cause a headache or a stomach ache, I stand behind every bag we ship. If Lariday isn't right for you, we'll make it right." — Adam